ABOUT US
At BG&T Consulting, we specialize in one thing: seeing what your guests experience — and showing you how to make it better.
We conduct discreet, detailed, and brutally honest experience audits for resorts, hotels, casinos, stadiums, arenas, restaurants, and entertainment venues. Whether it's a five-star resort or a 50,000-seat stadium, our mission is to evaluate every touchpoint through the eyes of a guest, fan, or customer — and uncover the friction that’s holding your brand back.
We go beyond surface-level mystery shopping. Our audits analyze operational breakdowns, guest service gaps, revenue-losing inefficiencies, signage and wayfinding flaws, F&B integration, in-room functionality, booking process issues, and dozens of other real-world details your guests actually notice — but rarely tell you about. We’ve waited on hold with reservations. We’ve wandered pools trying to find our server. We’ve been your customer, and we bring that perspective to every report we deliver.
Our team works anonymously and independently. We don’t list staff bios or phone numbers. We’re not here to pitch. We’re here to evaluate, report, and recommend with precision — then quietly exit while your team takes the credit for the turnaround.
If something feels off about your guest experience but you’re not sure what it is — or if you’ve just stopped asking the question — it’s probably time to call us.
BG&T Consulting. We see what your guests see. And we don't miss much.